Gladly outage, 8 January 2026
Gladly Login Issues Upon Page Refresh
- Started
- Resolved
- 8 Jan 2026, 06:02 UTC - reported afterwards
- Impact
- Major
Last update from Gladly
Between 10:02 PM PT to 10:13 PM PT, Agents who refreshed Gladly were logged out of the platform and unable to log back in. A fix was rolled out at 10:13 PM PT, which resolved this incident. Please contact Gladly Support should you have any questions or use this <a href="https://gladly.atlassian.net/servicedesk/customer/portal/3/group/6/create/36">alternative form</a> if you are unable to access the Help page.
Is Gladly down now?
This page is the record of one past incident. For the live status, see Is Gladly down right now? - it reads the official status page every 2 minutes.