Gladly outage, 2 November 2026
Intermittent Issues With Routing
- Started
- Status
- Ongoing: Monitoring
- Impact
- Not stated
- Affected
- Channel - Email, Channel - SMS, Channel - Voice, Login, Routing, Prioritization and Workflow
Is this still happening?
Yes. Gladly still lists it as monitoring; last update 2 Nov 2026, 20:12 UTC.
Right now: Gladly reports all systems operational. (as of 2 Nov, 20:24 UTC) Live Gladly status
Last update from Gladly
A fix was deployed for this issue at ~11:00 AM PT, and we will continue to monitor. We recommend agents clear their cache and cookies before logging back into Gladly. Please contact <a href="https://help.gladly.com/docs/contact-gladly-support" target="_blank">Gladly Support</a> should you have any questions or use this <a href="https://gladly.atlassian.net/servicedesk/customer/portal/3/group/6/create/36" target="_blank">alternative form</a> if you are unable to access the Help page.
Similar Gladly incidents
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