Gladly outage, 20 October 2025
Investigating Performance Issue
- Started
- Resolved
- 20 Oct 2025, 22:01 UTC (after 7 h 44 min)
- Impact
- Minor
- Affected
- Gladly Team Solution, Channel - Chat (Glad App), Channel - Voice, Reporting
Last update from Gladly
As of 3:01 PM PDT, all AWS services have returned to normal operations, Gladly platform is now fully operational. Our engineering team continues to monitor system performance and will share AWS’s (RCA) once available. If you have any questions or notice lingering issues, please contact <a href="https://help.gladly.com/docs/contact-gladly-support" target="_blank">Gladly Support</a> or use this <a href="https://gladly.atlassian.net/servicedesk/customer/portal/3/group/6/create/36" target="_blank">alternative form</a>. Thank you for your patience and understanding during this incident.
Is Gladly down now?
This page is the record of one past incident. For the live status, see Is Gladly down right now? - it reads the official status page every 2 minutes.