Gladly outage, 1 August 2026

Investigating Login Issue

Started
Resolved
1 Aug 2026, 07:00 UTC (after 53 min)
Impact
Critical
Affected
Login

Last update from Gladly

We have completed our monitoring period and confirmed that the issue is fully mitigated. All services are functioning normally. Please contact <a href="https://help.gladly.com/docs/contact-gladly-support" target="_blank">Gladly Support</a> should you have any questions or use this <a href="https://gladly.atlassian.net/servicedesk/customer/portal/3/group/6/create/36" target="_blank">alternative form</a> if you are unable to access the Help page.

1 Aug 2026, 07:00 UTC

Read the full incident on the official Gladly status page

Is Gladly down now?

This page is the record of one past incident. For the live status, see Is Gladly down right now? - it reads the official status page every 2 minutes.

Other Gladly incidents

  1. Topics popover getting cut off/hidden behind Answers & Team Assist panel

  2. Intermittent Report Loading Issues

  3. Reports Not Loading

  4. Reports not loading

  5. Reports not loading

  6. Gladly AI Elevated Handoffs on Chat, Email and SMS

  7. Investigating Gladly Team not loading

  8. Gladly Team not loading

All recorded Gladly incidents