Gladly outage, 19 October 2026
Insights Agent Issues
- Started
- Resolved
- 19 Oct 2026, 21:37 UTC (after 3 h 8 min)
- Impact
- Minor
- Affected
- Reporting
Is this still happening?
No. Gladly marked this incident resolved on 19 Oct 2026, 21:37 UTC, 3 h 8 min after it began.
Right now: Gladly reports all systems operational. (as of 26 Oct, 03:45 UTC) Live Gladly status
Last update from Gladly
We have completed our monitoring period, and have confirmed that the fix we implemented has addressed this issue fully. Please contact <a href="https://help.gladly.com/docs/contact-gladly-support" target="_blank">Gladly Support</a> should you have any questions or use this <a href="https://gladly.atlassian.net/servicedesk/customer/portal/3/group/6/create/36" target="_blank">alternative form</a> if you are unable to access the Help page.
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