Gladly outage, 9 September 2026

Reports Not Loading

Started
Resolved
10 Sept 2026, 02:45 UTC (after 4 h 25 min)
Impact
Minor
Affected
Reporting

Last update from Gladly

Our post-fix monitoring has indicated that this issue is now resolved. Please contact <a href="https://help.gladly.com/docs/contact-gladly-support" target="_blank">Gladly Support</a> should you have any questions or use this <a href="https://gladly.atlassian.net/servicedesk/customer/portal/3/group/6/create/36" target="_blank">alternative form</a> if you are unable to access the Help page.

10 Sept 2026, 02:45 UTC

Read the full incident on the official Gladly status page

Is Gladly down now?

This page is the record of one past incident. For the live status, see Is Gladly down right now? - it reads the official status page every 2 minutes.

Other Gladly incidents

  1. Topics popover getting cut off/hidden behind Answers & Team Assist panel

  2. Intermittent Report Loading Issues

  3. Reports not loading

  4. Reports not loading

  5. Investigating Login Issue

  6. Gladly AI Elevated Handoffs on Chat, Email and SMS

  7. Investigating Gladly Team not loading

  8. Gladly Team not loading

All recorded Gladly incidents