Gladly outage, 5 November 2026
Voice functionality issues
- Started
- Resolved
- 5 Nov 2026, 21:13 UTC (after 16 min)
- Impact
- Major
- Affected
- Channel - Voice
Is this still happening?
No. Gladly marked this incident resolved on 5 Nov 2026, 21:13 UTC, 16 min after it began.
Right now: Gladly reports all systems operational. (as of 13 Nov, 20:17 UTC) Live Gladly status
At a glance
- Gladly rated this a major incident (partial outage).
- It was resolved after 16 min. That is shorter than a typical Gladly incident: the median of the 26 other resolved ones we recorded is 1 h 55 min.
- Gladly had 3 other incidents in the 30 days before it.
- 2 earlier incidents look like the same kind of problem (same affected part or wording); the most recent was on 2 Nov 2026.
- Gladly published a root cause analysis - summarised below.
Our summary from the Gladly incidents we have recorded since 7 Aug 2025 - how we count.
What caused it: Gladly's root cause analysis
After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly is fully operational. We will distribute a thorough Root Cause Analysis (RCA) for this incident via email as soon as possible. The RCA will contain details on root cause, incident timeline, recovery steps, and remediation steps. Please contact <a href="https://help.gladly.com/docs/contact-gladly-support" target="_blank">Gladly Support</a> should you have any questions or use this <a href="https://gladly.atlassian.net/servicedesk/customer/portal/3/group/6/create/36" target="_blank">alternative form</a> if you are unable to access the Help page.
Last update from Gladly
After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly is fully operational. We will distribute a thorough Root Cause Analysis (RCA) for this incident via email as soon as possible. The RCA will contain details on root cause, incident timeline, recovery steps, and remediation steps. Please contact <a href="https://help.gladly.com/docs/contact-gladly-support" target="_blank">Gladly Support</a> should you have any questions or use this <a href="https://gladly.atlassian.net/servicedesk/customer/portal/3/group/6/create/36" target="_blank">alternative form</a> if you are unable to access the Help page.
Similar Gladly incidents
Earlier incidents with the same affected part or wording - useful to see how long this kind of problem usually takes.
-
, resolved after 3 h 5 min
-
, resolved after 7 h 44 min
Investigating Performance IssuePostmortem
Other recent Gladly incidents
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