Gladly outage history
25 incidents from the official Gladly status page, the oldest from 7 August 2025.
September 2026 4
-
, resolved after 2 h 59 min
Topics popover getting cut off/hidden behind Answers & Team Assist panel
Impact: minor
-
, resolved after 9 h 22 min
Intermittent Report Loading Issues
Impact: major
-
, resolved after 4 h 25 min
Impact: minor
-
, resolved after 1 h 50 min
Impact: minor
August 2026 2
-
, resolved after 4 h 47 min
Impact: minor
-
, resolved after 53 min
Impact: critical
July 2026 1
-
, resolved after 4 min
Gladly AI Elevated Handoffs on Chat, Email and SMS
Impact: minor
June 2026 2
-
, resolved after 3 h 6 min
Investigating Gladly Team not loading
Impact: minor
-
, resolved after 1 h 28 min
May 2026 3
-
, resolved after 1 h 16 min
Intermittent issues loading conversations from the APAC region
Impact: minor
-
, resolved after 1 h 55 min
Impact: major
-
, resolved after 1 h 55 min
Intermittent Latency in Liveboards and Routing
Impact: minor
April 2026 1
-
, resolved
Impact: major
January 2026 4
-
, resolved after 8 h 51 min
Increased Unexpected Handoffs (Gladly Structured Threads - Legacy)
-
, resolved after 26 min
Impact: critical
-
, resolved after 13 min
-
, resolved
Gladly Login Issues Upon Page Refresh
Impact: major
December 2025 2
-
, resolved after 1 h 4 min
Impact: minor
-
, resolved after 24 min
Impact: critical
October 2025 3
-
, resolved after 7 h 44 min
Investigating Performance Issue
Impact: minor
-
, resolved after 2 h 45 min
Investigating Performance Issue
Impact: critical
-
, resolved after 10 h 10 min
'Shared' reports category missing (Insight Builder) and Language filter
September 2025 1
-
, resolved after 33 min
Gladly Reports and Insight Builder Data Latency
Impact: minor
August 2025 2
-
, resolved after 2 h 16 min
Impact: major
-
, resolved after 43 min
Sidekick Journeys is not loading data
Impact: major