Gladly outage, 20 May 2026
Gladly AI Issues Identified
- Started
- Resolved
- 20 May 2026, 21:27 UTC (after 1 h 55 min)
- Impact
- Major
- Affected
- Gladly AI Solution
Last update from Gladly
After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly AI is fully operational. The initial impact was from 12:25-12:52pm PT and secondary one from 2:30-2:40pm PT. We will distribute a thorough Root Cause Analysis (RCA) for this incident via email as soon as possible. The RCA will contain details on root cause, incident timeline, recovery steps, and remediation steps. Please contact <a href="https://help.gladly.com/docs/contact-gladly-support" target="_blank">Gladly Support</a> should you have any questions or use this <a href="https://gladly.atlassian.net/servicedesk/customer/portal/3/group/6/create/36" target="_blank">alternative...
Is Gladly down now?
This page is the record of one past incident. For the live status, see Is Gladly down right now? - it reads the official status page every 2 minutes.