Gladly outage, 23 October 2026
Intermittent Issues with Login and Routing
- Started
- Resolved
- 23 Oct 2026, 16:53 UTC (after 1 h 10 min)
- Impact
- Minor
- Affected
- Gladly Team Solution
Is this still happening?
No. Gladly marked this incident resolved on 23 Oct 2026, 16:53 UTC, 1 h 10 min after it began.
Right now: Gladly reports all systems operational. (as of 26 Oct, 03:47 UTC) Live Gladly status
Last update from Gladly
After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly is fully operational. We will distribute a thorough Root Cause Analysis (RCA) for this incident via email as soon as possible. The RCA will contain details on root cause, incident timeline, recovery steps, and remediation steps. Please contact <a href="https://help.gladly.com/docs/contact-gladly-support" target="_blank">Gladly Support</a> should you have any questions or use this <a href="https://gladly.atlassian.net/servicedesk/customer/portal/3/group/6/create/36" target="_blank">alternative form</a> if you are unable to access the Help page.
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