Gladly outage, 30 July 2026
Gladly AI Elevated Handoffs on Chat, Email and SMS
- Started
- Resolved
- 30 Jul 2026, 19:41 UTC (after 4 min)
- Impact
- Minor
- Affected
- Gladly AI Solution
Last update from Gladly
This has been resolved as of 12:40 PM PT, and Gladly AI is no longer experiencing elevated handoffs on Chat, Email and SMS. Please contact <a href="https://help.gladly.com/docs/contact-gladly-support" target="_blank">Gladly Support</a> should you have any questions or use this <a href="https://gladly.atlassian.net/servicedesk/customer/portal/3/group/6/create/36" target="_blank">alternative form</a> if you are unable to access the Help page.
Is Gladly down now?
This page is the record of one past incident. For the live status, see Is Gladly down right now? - it reads the official status page every 2 minutes.