Gladly outage, 2 April 2026

Gladly Login Issues

Started
Resolved
2 Apr 2026, 05:43 UTC - reported afterwards
Impact
Major

Last update from Gladly

Between 10:43 PM - 10:52 PM PT on 04/01/2026, Agents who refreshed their pages or attempted to login to Gladly were unable to do so. Gladly has issued a hotfix for this, and is operating as expected again. Please contact Gladly Support if you have any further questions.

2 Apr 2026, 05:43 UTC

Read the full incident on the official Gladly status page

Is Gladly down now?

This page is the record of one past incident. For the live status, see Is Gladly down right now? - it reads the official status page every 2 minutes.

Other Gladly incidents

  1. Topics popover getting cut off/hidden behind Answers & Team Assist panel

  2. Intermittent Report Loading Issues

  3. Reports Not Loading

  4. Reports not loading

  5. Reports not loading

  6. Investigating Login Issue

  7. Gladly AI Elevated Handoffs on Chat, Email and SMS

  8. Investigating Gladly Team not loading

All recorded Gladly incidents