Gladly outage, 7 August 2025
Sidekick Journeys is not loading data
- Started
- Resolved
- 7 Aug 2025, 15:01 UTC (after 43 min)
- Impact
- Major
- Affected
- Gladly Structured Threads Solution (Legacy)
Last update from Gladly
After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly is fully operational. Please contact <a href="https://help.gladly.com/docs/contact-gladly-support" target="_blank">Gladly Support</a> should you have any questions or use this <a href="http://gladly.com/support" target="_blank">alternative form</a> if you are unable to access the Help page.
Is Gladly down now?
This page is the record of one past incident. For the live status, see Is Gladly down right now? - it reads the official status page every 2 minutes.