Gladly outage, 21 August 2025
Unable to log into Gladly
- Started
- Resolved
- 21 Aug 2025, 19:59 UTC (after 2 h 16 min)
- Impact
- Major
- Affected
- Gladly Team Solution
Last update from Gladly
Our monitoring has confirmed that Gladly is stable and fully performant. We will distribute a thorough root cause analysis (RCA) for this incident via email as soon as possible. The RCA will contain details on root cause, incident timeline, recovery steps, and remediation steps. Please contact <a href="https://help.gladly.com/docs/contact-gladly-support" target="_blank">Gladly Support</a> should you have any questions.
Is Gladly down now?
This page is the record of one past incident. For the live status, see Is Gladly down right now? - it reads the official status page every 2 minutes.