Help Scout outage, 12 March 2026
Closed Folder Issues
- Started
- Resolved
- 12 Mar 2026, 17:59 UTC (after 24 min)
- Impact
- Minor
- Affected
- Mailbox counts, folders, reports, search results
Last update from Help Scout
Our engineers have found the issue causing Closed Conversations not to display in the Closed Folder, and this has now been resolved, You should now find all of those Conversations in the Closed Folder as normal. Thanks for your patience while we worked on getting this one fixed up!
Read the full incident on the official Help Scout status page
Is Help Scout down now?
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