Help Scout outage, 6 July 2026
Automatic Workflows not running
- Started
- Resolved
- 6 Jul 2026, 15:27 UTC (after 3 h 55 min)
- Impact
- Minor
- Affected
- Web App
Last update from Help Scout
Between ~05:06-12:46 UTC some conversations were not processed by automatic workflows, as a result some conversations may not have expected automated actions performed on them. The issue is now resolved and automatic workflows are working normally. Affected conversations will require manual action(s) to be taken. If you'd like extra support, please email our team: help@helpscout.com
Read the full incident on the official Help Scout status page
Is Help Scout down now?
This page is the record of one past incident. For the live status, see Is Help Scout down right now? - it reads the official status page every 2 minutes.