Help Scout outage, 17 June 2026
Global Search Slowness
- Started
- Resolved
- 18 Jun 2026, 10:45 UTC (after 22 h 59 min)
- Impact
- Minor
- Affected
- Web App, Inbox API, Mailbox counts, folders, reports, search results
Last update from Help Scout
This issue has been resolved. Global search and tag management are performing normally again. We're sorry for the disruption this caused. If you're still experiencing issues, please email help@helpscout.com, and we'd be happy to assist. Again, thank you for your patience while we got to the bottom of this.
Read the full incident on the official Help Scout status page
Is Help Scout down now?
This page is the record of one past incident. For the live status, see Is Help Scout down right now? - it reads the official status page every 2 minutes.